FAQ
ANHS.Store
About Ambergris
Q1: What is ambergris?
Ambergris is a rare, natural substance produced by sperm whales, often found washed ashore after floating in the ocean for years. It is prized in perfumery for its unique scent and fixative properties.
Q2: Is your ambergris ethically sourced?
Yes. ANHS uses only naturally beach-cast ambergris collected along the Andaman coast. We do not harm whales — our materials are ocean gifts.
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Products & Craft
Q3: What types of products do you offer?
Ambergris tinctures (10–30%)
Ambergris absolute
Niche perfumes (e.g., Maya Bay Perfume)
Solid attars and limited editions
Q4: Are your products 100% natural?
Yes. All products are crafted using natural raw materials — ambergris, resins, essential oils — without synthetic additives.
Q5: Are the perfumes long-lasting?
Yes. Ambergris is a natural fixative that extends the longevity of perfumes. Our perfumes are crafted to last several hours on the skin.
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Shipping & Payment
Q6: Do you ship internationally?
Yes. Domestic shipping (Thailand): 2–5 business days. International shipping: 7–21 business days, depending on destination and customs.
Q7: What payment methods do you accept?
We accept secure online payments via trusted gateways. Contact us for alternative payment options (Line/WeChat/WhatsApp).
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Returns & Policies
Q8: Can I return a product?
Due to the personal and natural nature of our products, we cannot accept returns for opened or used items. Returns are only accepted for incorrect or damaged items (report within 48 hours).
Q9: Are your batches tested?
Yes. Every batch is carefully tested, and we provide authenticity verification on request.
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Custom & Wholesale
Q10: Do you accept custom or wholesale orders?
Yes. We create small bespoke batches for niche perfumers, collectors, or resellers. Please contact us directly for inquiries.
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